This is a project lasting nearly two years. The client comes from Oman. During the lengthy consultation process, the client compared several suppliers before ultimately choosing to work with us. The client reported that what impressed them most was not merely the equipment itself, but our patience in providing ongoing support, our flexible and bespoke technical capabilities, the in-depth involvement of our senior technical team, and our prompt and responsive service throughout the entire process.
As can be seen from the picture above, the client has listed seven reasons for choosing us:
1. Continuous follow-up: You maintained consistent follow-up and engagement with us for nearly two years, which demonstrated your commitment and patience.
From the time we first established contact in the 24th year to the finalisation of the order in the 26th year—a period spanning nearly two years—we maintained friendly relations throughout, conducted on-site visits, and were committed to resolving the client’s issues, meeting their practical needs and striving to achieve a win-win outcome.
2. Understanding our requirements: You were very patient in understanding our actual requirements, including the local soil strata and specific site conditions.
3. Flexibility in technical specifications: You were willing to revise and adapt the technical specifications based on realistic site requirements and our specific needs, rather than simply offering a standard solution.
4. Make-to-order approach: The willingness to customize and manufacture the equipment according to our requirements was a major advantage.
5. Adaptation of core technology: You were prepared to modify the mud-flow control system technology based on our requirements and to achieve functionality comparable to the Ditch Witch system.
6. Senior technical involvement: The involvement of your senior technical team, including Director-level management, gave us confidence. They took the time to understand our requirements and site conditions and were willing to modify the design accordingly without additional cost.
Our technical team and team leaders Suly Tang held three online meetings with the client, carefully addressing their queries and offering practical advice.
Our leader, Sily Tang, is a technical expert with 35 years’ experience in the HDD sector. He is extremely professional and he has previously been awarded the “Most Influential Trenchless Engineering” prize.
7. Phoebe’s responsiveness and commitment: Phoebe’s quick responses, ownership, and commitment throughout the process also played an important role in building our confidence and trust.
In fact, everyone in our team is just like Phoebe — professional, responsible and highly competent; they respond promptly to clients and are all committed to helping them resolve their issues.
Feedback from other customers
“Overall, it was not just the product that made us choose you. It was your patience, technical flexibility, willingness to customize, senior-level involvement, and commitment to finding a solution that genuinely suited our requirements.”
——These are the reasons our clients have given for choosing us, and they will be the reasons why you choose us too. We will remain true to our original aspirations and remain committed to providing solutions for our clients, ultimately achieving a win-win outcome.